Contact Us

We aim to make it easy to get in touch. Whether you have a question about a product, an existing order, or a return, please use whichever method below suits you best.

Email: support@izorra.co.uk

This is the fastest way to reach us. We answer emails Monday to Friday, between 9 am and 5 pm UK time, and aim to reply within one working day.

If you are emailing about an existing order, please include:

• Your order number
• The email address you used at checkout
• A short description of the issue

If you placed your order as a guest and don’t have your order number to hand, send us your name, the email used at checkout and the approximate order date, and we’ll find it for you.

Phone

0121-2463-456

Lines are open Monday to Friday, 9 am to 5 pm UK time, excluding bank holidays. Calls are charged at your standard network rate.

Trading address

For returns and written correspondence:

Izorra
23 Grange Road
Birmingham
West Midlands
B10 9QF
United Kingdom

Please note this is a trading address rather than a retail shop or showroom — we don’t accept walk-in returns or visits without a prior appointment.

Contact Us Via form

Quick answers

How do I track my order?
You’ll receive a tracking link by email as soon as your parcel is dispatched. Allow up to 24 hours for the courier to scan it before the link goes live.

How do I return something?
Please see our Refund and Returns Policy for the full process. The short version: email us first, we’ll confirm and give you a return reference, and you send the items back to the address above.

My order has arrived damaged or faulty.
Please email a photo of the issue to support@izorra.co.uk within 7 days of delivery. Under the Consumer Rights Act 2015, we’ll arrange a refund, repair or replacement.

Wholesale and trade enquiries
We’re happy to talk to hotels, B&Bs and short-let operators about bulk pricing. Email support@izorra.co.uk with your business name, location and the rough volume you’re looking at, and we’ll come back to you with a quote.

Complaints

If something has gone wrong, please contact us first, so we have the chance to put it right. If you are not satisfied with our response, you may use the European Commission’s online dispute resolution platform at ec. europa.eu/consumers/odr — although we will always try to resolve things directly with you.