Contact Us
We aim to make it easy to get in touch. Whether you have a question about a product, an existing order or a return, use whichever method suits you best.
support@izorra.co.uk
This is the fastest way to reach us. We answer emails Monday to Friday, 9 am to 5 pm UK time, and aim to reply within one working day.
If you are emailing about an existing order, please include:
– Your order number
– The email address you used at checkout
– A short description of the issue
If you ordered as a guest and don’t have your order number to hand, send us your name, the email used at checkout and the approximate order date, and we’ll find it for you.
Phone
0121 2463456
Lines are open Monday to Friday, 9 am to 5 pm UK time, excluding bank holidays. Calls are charged at your standard network rate.
Trading address
For returns and written correspondence:
Izorra
23 Grange Road
Birmingham
West Midlands
B10 9QF
United Kingdom
Please note this is a trading address rather than a retail shop or showroom,we don’t accept walk-in returns or visits without a prior appointment.
Quick answers
How do I track my order?
You’ll receive a tracking link by email as soon as your parcel is dispatched. Allow up to 24 hours for the courier to scan it before the link goes live.
How do I return something?
See our Refund and Returns Policy for the full process. The short version: email us first, we’ll confirm and give you a return reference, and you send the items back to the address above.
My order has arrived damaged or faulty.
Email a photo of the issue to support@izorra.co.uk within 7 days of delivery. Under the Consumer Rights Act 2015 we’ll arrange a refund, repair or replacement.
Wholesale and trade enquiries
We’re happy to talk to hotels, B&Bs and short-let operators about bulk pricing. Email support@izorra.co.uk with your business name, location and the rough volume you’re looking at, and we’ll come back to you with a quote.
Complaints
If something has gone wrong, please contact us first so we have the chance to put it right. We take every complaint seriously and aim to resolve it directly with you within five working days.
Information about us
Izorra is a trading name of QENLY LIMITED, a company registered in England and Wales (Company No. 17031313).
Trading address: 23 Grange Road, Birmingham, West Midlands, B10 9QF, United Kingdom
Email: support@izorra.co.uk