Privacy Policy

This policy explains what personal data we collect when you use izorra.co.uk, why we collect it, and the rights you have over it. We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are (data controller)

The data controller is QENLY Limited trading as Izorra, registered in England and Wales, Company No. 17031313, 23 Grange Road, Birmingham, West Midlands, B10 9QF, United Kingdom. Email: support@izorra.co.uk.

What we collect and why

Data	Why we collect it	Legal basis
Name, delivery and billing address, email, phone number	To process and deliver your order, send order updates, and handle returns	Performance of a contract
Payment details	To take payment. Card payments are processed by our payment provider ([e.g. Stripe / PayPal / Worldpay — name your actual provider]); we never see or store your full card number	Performance of a contract
Order history and correspondence	Customer support, returns, fraud prevention, and our legal record-keeping obligations	Contract / legal obligation / legitimate interests
Account details (if you register)	To let you log in, view orders and save details	Performance of a contract
Email address for marketing (only if you opt in)	To send you offers and news. You can unsubscribe at any time via the link in any email	Consent
Technical data (IP address, browser, pages visited) via cookies and analytics	To keep the site secure and understand how it is used	Legitimate interests / consent (see Cookies below)
Reviews you submit	To display genuine customer feedback on product pages	Consent

Cookies

We use cookies and similar technologies:

Essential cookies — required for the basket, checkout and login to work. These are always on.
Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics). Set only with your consent.
Marketing cookies — used to measure and personalise advertising (e.g. Google Ads). Set only with your consent.

When you first visit the site you can accept all cookies, reject non-essential cookies, or manage your preferences. You can change your choice at any time via the “Cookie settings” link in the footer, and you can also delete cookies through your browser settings.

Who we share data with

We share personal data only where necessary to run the business:

Couriers and postal services — to deliver your order (name, address, phone/email for delivery updates)
Payment processors — to take payment securely
IT and hosting providers — who host the website and our email
Google — if you consent to analytics/marketing cookies, and where required to run Shopping ads
Professional advisers and authorities — where required by law

We never sell your personal data.

International transfers

Some of our service providers may process data outside the UK. Where they do, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

How long we keep data

We keep order and transaction records for 6 years to meet tax and legal obligations. Marketing consents are kept until you withdraw them. Account data is kept while your account is active and deleted on request.

Your rights

Under UK GDPR you have the right to:

Access a copy of the personal data we hold about you
Correct inaccurate data
Ask us to delete your data (where we have no legal duty to keep it)
Restrict or object to processing, including direct marketing
Data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, email support@izorra.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk or 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.