Privacy Policy:

This policy explains how Izorra (“we”, “us”, “our”) collects and uses personal information when you visit izorra.co.uk or buy from us. We are the data controller for the information described below.

Last updated: 30/04/2026
1. Who we are

Izorra is an online retailer of cotton bath towels and related homewares, trading at https://izorra.co.uk.

Trading address: 23 Grange Road, Birmingham, West Midlands, B10 9QF, United Kingdom
Email: support@izorra.co.uk
Company number: QENLY LIMITED- Company Number:17031313

If you have any questions about this policy or about your personal information, please email us at the address above.

  1. The information we collect

    When you place an order, sign up for emails or contact us, we collect:

– Your name, billing address, delivery address, email address and phone number
– Order history, customer service messages and any feedback you send us
– Payment-related data, which our payment provider handles — we do not store full card numbers on our servers

When you visit the site, we automatically collect technical information, including:

– IP address, browser type and device information
– Pages viewed, referring URLs and time spent on the site
– Information collected through cookies and similar technologies (see Section 6)

We do not knowingly collect personal data from children under 16. If you believe a child has given us personal information, please contact us and we will delete it.

  1. How we use your information

    We use your information to:

– Process orders, take payment and deliver your goods
– Send order confirmations, dispatch notifications and customer service messages
– Reply to enquiries and handle returns, refunds and complaints
– Improve our website, our products and our customer experience
– Detect and prevent fraud
– Send marketing emails where you have opted in
– Meet our legal, tax and accounting obligations

Each use is supported by one of the lawful bases set out in Article 6 UK GDPR — usually performance of a contract (your order), our legitimate interests (fraud prevention, site improvement, marketing to existing customers under PECR), legal obligation (tax records) or your consent (cookies and email sign-up).

  1. Who we share your information with

    We share your information only with trusted service providers who help us run the business. These include:

– Payment processors (for example, Stripe and PayPal) that handle card transactions
– Couriers (for example, Royal Mail, Evri or DPD) who deliver your orders
– Email, hosting and IT providers who run the site and store customer records
– Analytics and advertising platforms (see Section 6)
– Professional advisers such as accountants and solicitors, where strictly needed

We do not sell your personal data to anyone. We may disclose information if required by law, by a regulator or by a court order, or to protect our rights and the safety of our customers.

  1. International transfers

    Some of our service providers are based outside the UK. Where personal data is transferred outside the UK we rely on UK-approved safeguards, such as the International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or an adequacy decision by the UK government.
  2. Cookies and tracking

    Our site uses cookies and similar technologies for three reasons: to make the site work (essential cookies), to understand how it is used (analytics) and to show you relevant advertising (marketing).

Tools we currently use include:

– Google Analytics and Google Tag Manager
– Meta (Facebook) Pixel
– Pinterest Tag
– WooCommerce session and order-attribution cookies

You can review and change your preferences at any time using the cookie banner on our site, or by clearing cookies in your browser settings. Blocking some cookies may affect how parts of the site work for you.

  1. How long do we keep your data

    We keep order records for at least six years to comply with HMRC tax rules. Customer account information is kept while your account is active and for up to two years after your last order. Marketing data is kept until you unsubscribe. Technical logs are usually deleted within 90 days.
  2. Your rights

    Under UK GDPR, you have the right to:

– Be told what personal data we hold about you
– Ask for a copy of that data
– Have inaccurate data corrected
– Have your data deleted in certain situations
– Restrict or object to certain processing
– Receive your data in a portable format
– Withdraw consent at any time, where consent is the lawful basis

To exercise any of these rights, email support@izorra.co.uk. We will respond within one month. There is no charge unless your request is clearly unfounded or excessive.

  1. Marketing

If you sign up for our newsletter, we will send you occasional emails about new products, offers and news. Every email contains an unsubscribe link, and you can also email us at any time to opt out.

  1. Complaints

    If you are not happy with how we have handled your information, don’t hesitate to get in touch with us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.
  2. Changes to this policy

    We may update this policy from time to time. The current version is always on this page, with the date at the top showing when it last changed.