Our privacy policy at a glance

Last updated: 29/09/2026

This policy explains what personal data we collect when you visit izorra.co.uk, buy from us or contact us, why we collect it, who we share it with and the rights you have. We process personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

The data controller is QENLY LIMITED, trading as Izorra, a company registered in England and Wales (Company No. 17031313).

• Address: 23 Grange Road, Birmingham, West Midlands, B10 9QF, United Kingdom
• Email: support@izorra.co.uk
• Phone: 0121 246 3456

For any privacy question or request, email us with the subject line “Privacy”.

2. The personal data we collect

Data you give us

• Order details: name, delivery and billing address, email address, phone number and the products you buy.
• Account details: if you create an account, your login email, password (stored encrypted) and saved addresses.
• Messages: anything you send us by email, phone or our contact form, such as questions about compatibility, returns or faults, including photos or videos of a faulty device.
• Newsletter sign-up: your email address, if you choose to subscribe.
• Reviews: your name or display name and the review you submit.

Data collected automatically

• Technical data: IP address, browser and device type, operating system, pages viewed, referring site and time on site.
• Shopping data: basket contents, wishlist, products compared and recently viewed products.
• Cookie data: see our Cookie Policy.

Payment data

Card, Apple Pay and Google Pay payments are handled by our payment provider. We never see or store your full card number or security code. We receive a payment confirmation, the last four digits of the card and fraud-check results.

3. How we use your data and our legal basis

4. Smart devices and companion apps

Some products we sell, such as smartwatches, earbuds and headphones, work with a manufacturer’s companion app. Data those devices and apps collect, such as health, fitness, sleep or location data, is processed by the app provider under its own privacy policy, not by IZORRA. We do not receive or have access to that data. Please read the app provider’s privacy information before pairing a device, and reset any device to factory settings before returning it to us.

5. Who we share data with

We share personal data only where it is needed to run our shop, and our service providers may only use it on our instructions:

• Couriers and delivery partners, to deliver your order and send delivery updates.
• Payment providers (such as WooPayments/Stripe), to take payment and prevent fraud.
• Website hosting, email and IT providers, who host the site, our email and our security and performance tools.
• Email marketing provider, to send our newsletter if you subscribe.
• Analytics and advertising partners (such as Google, Meta and TikTok), only if you accept those cookies.
• Google Customer Reviews: after an order we may share your order number, email, delivery country and estimated delivery date with Google so it can invite you to review your purchase. Taking part is optional. Google acts as an independent controller.
• Professional advisers, HMRC, police and regulators, where required by law.

We never sell your personal data.

6. International transfers

Some providers may process data outside the UK, for example in the European Economic Area or the United States. Where they do, we rely on UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Agreement or Addendum, so your data stays protected.

7. How long we keep your data

8. How we protect your data

The site uses HTTPS encryption. Payments are processed by PCI-DSS compliant providers. Access to customer data is restricted to people who need it, and passwords are stored in encrypted form. No method of sending data over the internet is completely secure, but we take reasonable steps to protect your information.

9. Your rights

Under UK GDPR you have the right to:

• access a copy of the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data where we have no legal reason to keep it;
• restrict or object to our use of your data, including for direct marketing at any time;
• receive your data in a portable format;
• withdraw consent at any time, where we rely on consent.

To use any of these rights, email support@izorra.co.uk. We may ask you to confirm your identity. We will respond within one month, and there is normally no charge.

10. Marketing

We only send marketing emails if you have subscribed or, as an existing customer, have not opted out of similar-product offers. Every email includes an unsubscribe link, or you can email us to stop.

11. Cookies

We use essential cookies to run the basket, checkout and account login. Analytics and marketing cookies are only set with your consent. See our Cookie Policy for details and to change your preferences.

12. Children

Our website and products are intended for adults. We do not knowingly collect personal data from children under 13. Orders must be placed by someone aged 18 or over, or with the permission of a parent or guardian.

13. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

14. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page with the date it was last updated.

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