Terms and conditions summary

Last updated: 29/09/2026

1. About us

Izorra is a trading name of QENLY LIMITED, a company registered in England and Wales (Company No. 17031313). We are an online retailer of consumer technology and mobile accessories.

• Trading address: 23 Grange Road, Birmingham, West Midlands, B10 9QF, United Kingdom
• Email: support@izorra.co.uk
• Phone: 0121 246 3456

“We”, “us” and “our” mean QENLY LIMITED trading as Izorra. “You” and “your” mean the person placing the order.

2. The contract between us

When you place an order you are making us an offer to buy the products in your basket. We accept that offer when we send you a dispatch confirmation email, and a contract is formed at that point. Before then we may decline the order, for example if a product is out of stock, an item has been incorrectly priced, or we suspect fraud. If we cannot accept your order, we will refund any payment in full.

By placing an order you confirm that you are at least 18 years old, or that you have the permission of a parent or guardian.

3. Our products

We aim to describe and photograph products accurately, including specifications, compatibility and what is included. Colours can vary slightly between screens. Features that depend on your phone, operating system, companion app or network may change when those third-party products are updated, and compatibility statements reflect the information available when the product was listed. Please check the specification and compatibility sections on each product page before ordering. Health and fitness readings from smartwatches are for general wellbeing only and are not medical advice.

4. Prices

Prices are in pounds sterling and are the total amount payable for the goods. Izorra is not currently registered for VAT, so no VAT is charged and we cannot issue VAT invoices. Any delivery charge is shown at checkout before you confirm your order. If a clear pricing error appears, we may cancel the affected order and refund you in full. Price changes do not affect orders we have already accepted.

5. Payment

We accept major debit and credit cards, Apple Pay and Google Pay. The payment methods available for your order are shown at checkout. Payment is taken when you place your order. Card payments are handled by our payment provider over an encrypted connection; we do not see or store your full card number. See Payment Information.

6. Delivery

Delivery times, costs and processes are set out in our Delivery & Shipping policy, which forms part of these terms. Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes once we have received payment in full.

7. Your right to cancel (14-day cooling-off period)

If you are a consumer, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel an online order without giving a reason within 14 days of the day you (or someone you nominate) receive the goods. To cancel, email support@izorra.co.uk with your order number. You then have a further 14 days to return the goods. We will refund the price of the goods plus the cost of standard outbound delivery within 14 days of receiving the goods back, or of you providing proof that you have sent them. We may reduce the refund if the goods have been handled beyond what is needed to inspect them.

You bear the cost of returning goods unless they are faulty or not as described. We also offer a voluntary 30-day returns promise; full details, including the return address, are in our Refund and Returns Policy.

8. Faulty or incorrect goods

If your order arrives damaged, faulty or not as described, or develops a fault, please contact us. Under the Consumer Rights Act 2015 you are entitled to a refund, repair or replacement depending on the circumstances and how long you have had the goods. Normal wear and tear, accidental damage, misuse, and liquid damage beyond a product’s stated water-resistance rating are not faults. Any manufacturer guarantee is in addition to, and does not affect, your statutory rights.

9. Safe use, batteries and recycling

Please follow the instructions supplied with each product, use suitable chargers and cables, and do not expose devices or batteries to excessive heat, crushing or liquid beyond their rating. Electrical items and batteries should not be put in household waste; take them to a local recycling centre or electrical recycling point.

10. Our liability

We are responsible for losses you suffer as a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not liable for losses that were not foreseeable, for business losses (we sell to consumers), or for events outside our reasonable control, such as severe weather, courier strikes, supplier failure or government action. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under UK law.

11. Reviews and content you submit

If you submit a product review or other content, you confirm it is your own original work and that we may publish, reproduce and adapt it for our marketing, including on third-party platforms. We may decline to publish, edit or remove content that is misleading, abusive, infringes someone else’s rights or breaks the law.

12. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one on the site when you place it.

13. Governing law

These terms are governed by the laws of England and Wales. Disputes will be dealt with by the courts of England and Wales, although consumers in Scotland and Northern Ireland may bring proceedings in their own jurisdiction.

14. Contact and complaints

If something has gone wrong with your order, please contact us first at support@izorra.co.uk so we can put it right. We aim to resolve every complaint directly and reply within one working day.