Terms and Conditions – Online marketplae

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Accepted Methods of Payment

For security details, please see our privacy statement

Card payments can be made using any of the following methods:

Visa / Visa Delta

Mastercard

Maestro / Switch / Solo / JCB

Please note that we do not accept American Express cards. If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

PayPal – There is no fee payable if you pay with PayPal. Please note that when ordering items that are Out-of-stock, full payment is taken at the time of ordering. To cancel or amend an unshipped order please contact us.

If Izorra is not able to process your order for a variety of reasons, then we will offer you the opportunity to pay through a secure bank transfer using the details below:

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only. We reserve the right to substitute a product within an order when the product has been discontinued or has been out of stock for an extended period of time. Any substitute products added to an order may differ slightly in appearance but will be of equal or greater specification and monitory value, with no additional charge added for this addition.

Reason why delivery costs may change

We reserve the right to review shipping costs for large orders prior to dispatch. In the instance where the fixed delivery cost displayed within the checkout is not sufficient to ship your order. We will contact you as soon as possible to ensure the speedy delivery of your item.

Note: All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the available shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs); in doing so you agree to accept the VAT levied against your purchase.

Orders sent to EU delivery addresses

If your order is under €150 excluding shipping costs, then the VAT is already included in the price that you pay at checkout. This means that there will be no VAT due for payment when your order is delivered to you. For further info, please see full shipping information shipping information Orders sent outside of the European Community.

Orders sent outside of the UK and EU (ROW)

If you are ordering and shipping outside of the UK and EU we would recommend that you check if your order will be subject to Customs Duty, Excise Duty and/or Goods Service Tax (GST) fees. Payment of these fees is the sole responsibility of the customer. Payment of the duty charge is needed for the release of your order from customs on arrival to your country of delivery.

Refusal of delivery or refusal to pay Vat or Duty charges

If you refuse delivery or refuse to pay any import duty or taxes levied against your shipment, resulting in the shipment being returned to izorra, then a returns charge of up to £25 plus a minimum administration charge of £5.00 (or equivalent currency at the current exchange rate) will be charged against your final refund amount.

Security Checks

Izorra reserves the right to carry out security checks on a random selection of orders each day. Whilst in most cases this should not affect the dispatch of an order, we must advise that security checks require the Customer Relations team to contact the customer, and should we not be able to reach you, your order may be delayed

Your Right to Cancel

You can cancel your contract with Izorra within 30 working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Rights Act 2015.

You should inform Izorra in writing, either by post or by using the order update form.

If your order is in transit or you have already taken receipt of it, then to cancel this contract you must complete the Izorra Online Returns Form and return the unwanted item(s) together with the reference number provided. The items are subject to our Returns Policy detailed below.

All items returned from countries outside of the UK must be clearly labelled as ‘Returned Item’.

Delayed/Lost Delivery

If you have not received your order within 12 working days of dispatch (not including Sundays or bank holidays), you must immediately advise Izorra Customer Services of the delay/loss.

In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration form which you will need to complete and return.

Where a refund is requested, the non-delivery declaration form must be returned complete before a refund can be authorised.

The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the free-post address supplied with the form.

Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.

Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.

Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.

This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration form. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.

Duplicate forms can be requested from Izorra Customer Services.

We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.

We are not liable if we do not fulfil any obligations towards you at all as a result of:

– Circumstances beyond our control such as (but not limited to):

Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;

Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions;

National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery;

Latent defects or inherent vice in the contents of the shipment; criminal acts of third parties such as theft and arson.

Returns Policy

Christmas Returns

At Izorra we have every confidence that you will be delighted with your purchase, but what happens if you buy a Christmas present early and for whatever reason it turns out on Christmas Day that you need to return it?

Well don’t worry, you can organise your Christmas shopping with Izorraa bit earlier this year with the secure knowledge that we are offering an Extended Returns Policy. We have extended our returns period for the Christmas season. Items purchased from Izorraand dispatched during the period from November 1 2024 to December 31 2024, inclusive may be returned at any time before midnight on January 31 2024, our returns policy will revert to the standard 30-day period for items purchased after December 31 2024.

To assist our customers Izorra is in partnership with both Royal Mail and Evri. Please click the How Do I Return link to find out more. Faulty goods should be returned using our cheaper Evri service (£3.00).

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued). In this instance you will be liable for the returns carriage cost.

To assist our customers Izorra is in partnership with both Royal Mail and Evri Please click the How Do I Return link to find out more.

If you return a product to us that is not received in a brand-new condition, we reserve the right to return the product to you, or charge you a restocking fee*.

Use of Our Royal Mail or Evri Returns Service or Alternative Courier

Royal Mail – If you are using this service then please ensure parcels are not bigger than 61 x 46 x 46cm and no heavier than 5kg. Royal Mail offers compensation levels up to the value of £100 in the event of loss or damage to a parcel.

By using our Royal Mail Returns Service any goods that are unwanted or upon testing are found to be not faulty then the Original Order will be subject to a charge of £3.19. However, the service will be FREE of charge for any incorrectly supplied or faulty goods.

Evri- If you are using this service then please ensure parcels are no longer than 120cm and a circumference of no more than 245cm, and no heavier than 15kg. Evri offers compensation levels up to the value of £100 in the event of loss or damage to a parcel.

By using our Evri Returns Service any goods that are unwanted or upon testing are found to be not faulty then the Original Order will be subject to a charge of £3.00.

Alternative Courier – For orders being returned by an alternative courier we recommend using a postal service that provides proof of delivery and provides appropriate compensation levels in the event of loss or damaged goods as returns are NOT our responsibility until they arrive back to us.

If you refuse delivery or refuse to pay any import duty or taxes levied against your shipment, resulting in the shipment being returned to Mobile Fun, then a returns charge of up to £25 plus a minimum administration charge of £5.00 (or equivalent currency at the current exchange rate) will be charged against your final refund amount.

Returns Exclusions

Unfortunately, we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, and all types of replacement batteries, memory and media cards. Wireless, Wired or VR Headsets are also excluded; this is due to reasons of hygiene. Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by Izorra for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

Gift With Purchase / Promotional Offers – Order Cancellations and Returns

If you want to cancel the main qualifying item in a ‘gift with purchase’ order, this will also cancel the connected promotional (free) item. This will result in a refund of the entire order price and neither of the items will be delivered.

If you want to return the qualifying item, you will need to return the promotional item as well in order to receive your refund. If you then want to buy the promotional item, you can do this provided that it is advertised for sale on the Izorra website as a stand-alone item, by placing a new order for it at the normal advertised price. If you do not return the promotional item then the cost of the item will be deducted from the refund value that is due to you.

*These terms do not affect your statutory rights.

Refusal of delivery or refusal to pay Vat or Duty charges

How to Return

To return an item to Mobile Fun, please refer to the ‘How do I return an Item?’ help page.

Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to Izorra within 5-10 days of dispatch from our warehouse. Reasons given are the following:

Addressee has gone away

No Answer

Address Incomplete

Address Inaccessible

Addressee unknown

Refused

Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless Izorra receives alternative instructions.

Reason 3-5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reason 6 & 7

No action will be taken by Izorra until new instructions are received from you. If after 30 days from the original dispatch date you have not contacted Izorra then your order will be disposed of and a recycling charge made to your account.

Note:

In the event the delivery address needs to be amended, please contact our Customer Support Team.

Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.

Recycling charges will be applicable to the product/s requiring recycling.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

Reviews

Reviews should not contain:

HTML tags

Content that might be considered sexually gratuitous, profane, unlawful, defamatory, libellous, abusive, incendiary, racially or sexually offensive, or obscene

Comments that defame anyone or violate the rights of any third party, including reviews that are not your own original work

Comments that are not related with the item that was reviewed

E-mail addresses, phone numbers, physical, postal or Internet addresses (URLs), or any other personal information

Pricing and availability information, advertisements or promotional material for other items or alternative ordering information

Customers under the age of 13 are not allowed to post their name or any personally identifiable information.

Please notice that our team will usually review all customer reviews within seven business days. We reserve the right to delete, not publish or edit reviews in order for them to comply with these guidelines.

By submitting a review, you grant Izorra Limited and its sub-licensees the royalty-free, perpetual, irrevocable right and license to use, reproduce, publish, translate, sublicense, copy, and distribute the content in whole or in part worldwide and/or to incorporate such content in other works in any form, media, or technology now known or hereafter developed for the full term of any copyright that may exist in such content.

Voucher Codes

Voucher codes are only valid online and need to be entered in the shopping basket to obtain discount.

Voucher codes cannot be used in conjunction with any other promotional codes.

Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.

Customers who sign-up to the Izorra Offers Club will receive a voucher via email within a 24 hour period of signing up. This voucher is limited to one per customer and can only be used once. The voucher can be withdrawn by Izorra at any time and cannot be used in conjunction with any other offer.

Izorra currently offer discounts for NHS workers. These promotional offers can only be found and claimed through healthservicediscounts.com. Members can access exclusive discounts; all subject to our terms and conditions.

Izorra reserve the right to withdraw any promotional voucher code at any time and for any reason

Information You Provide To Us

The following applies to any information you provide to us, for example during any registration or ordering process.

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfil your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’). If you would like to request or review any part of your personal information held by Izorra then click submit a request form.

If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’

By clicking on the ‘Place My Order’ button you are agreeing to joining our email newsletter list.

Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you don’t confirm the transaction. This may be used to contact you to enquire as to why the transaction was not completed.

Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Izorra Limited. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail to you, or when the goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the dispatch confirmation e-mail and that have not been dispatched to you do not form part of the binding contract between you and Izorra Limited.

Fraud

Izorra Limited will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Age

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.