Our returns policy in brief

You can return any item within 30 days of receiving it for any reason, as long as it is unused and returned with its original packaging and all accessories. Email us first for a return reference. Faulty items are covered separately under the Consumer Rights Act 2015, and we pay return postage for faulty or incorrect items.

This page explains our voluntary 30-day returns promise, your separate legal right to cancel, and what to do if something arrives faulty or develops a fault. It forms part of our Terms and Conditions, and nothing in it reduces your statutory rights.

Last updated: 29/09/2026

Our 30-day returns promise

You can return any item within 30 days of receiving it, for any reason. To be eligible, the item must be unused and in resaleable condition, in its original packaging, with all accessories, cables, manuals and any tags included, and you will need your order number or proof of purchase. Gift cards are excluded. This voluntary promise goes beyond your legal rights, which are unaffected.

Before you send back a device

  • Unpair smartwatches, earbuds and headphones from your phone and remove any accounts linked to them.
  • Reset the device to factory settings where possible.
  • Pack all cables, charging cases, ear tips and straps supplied.

How to return something

  1. Email support@izorra.co.uk with your order number and the items you are returning. We will confirm and give you a return reference.
  2. Post the items to: Izorra, 23 Grange Road, Birmingham, West Midlands, B10 9QF, United Kingdom.
  3. Keep your proof of postage until the refund is complete.

You pay return postage unless the item is faulty or not as described. We recommend a tracked service, as we cannot refund parcels lost on the way back to us.

Your legal right to cancel (14-day cooling-off period)

Separately from our 30-day promise, UK consumers have a statutory right under the Consumer Contracts Regulations 2013 to cancel an online order without giving a reason within 14 days of the day you (or someone you nominate) receive the goods. You then have a further 14 days to send the goods back. To cancel, email support@izorra.co.uk with your order number, or make any other clear statement.

If you cancel under this right, we will refund the price of the goods plus the cost of standard outbound delivery. We may reduce the refund if the value of the goods has been reduced by handling beyond what is needed to inspect them, for example if a device has been used or shows signs of wear.

Refunds

Once we receive and inspect your return, we will email you to confirm the refund. Approved refunds are made to your original payment method within 14 days of the day we receive the goods back (or, if earlier, the day you provide proof of postage). Your bank may take a few extra days to show the money.

Faulty, damaged or incorrect items

If an item is faulty, damaged in transit or not what you ordered, email us as soon as possible, ideally with a photo or short video, and we will put it right. Under the Consumer Rights Act 2015:

  • Within 30 days of delivery you can reject a faulty item for a full refund.
  • Within 6 months we will repair or replace a faulty item, and if that is not possible or does not work you can claim a refund.
  • After 6 months you may still have rights if the item was not of satisfactory quality or not durable enough.

Normal wear and tear, accidental damage, liquid damage beyond the stated water-resistance rating and misuse are not faults.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once your return is confirmed.

Questions

For anything not covered here, email support@izorra.co.uk and we will reply within one working day.